Returns & Exchanges

We realise sometimes the colour isn’t quite right or that things can go awry in transit. If you’re looking to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below. It will only take a few minutes and could save you a lot of time and money.

1 RELATIONSHIP TO END-USER AGREEMENT

This policy forms part of the FOS End-User Agreement.

1.1 DEFINITIONS AND INTERPRETATION

  • All defined terms and principles of interpretation in the FOS End-User Agreement apply to this policy. This policy also contains terms defined below.
  • ‘the goods’ means the individual items delivered to you by FOS.
  • ‘order specifications’ means the specifications of the item you purchase as uploaded to the Website by you at the time of purchase.

2 GROUNDS FOR REFUND OR EXCHANGE

  1. Subject to clause 4, FOS will refund or exchange the goods if they:
    • arrive damaged;
    • do not match the product description on the Website;
    • do not match the order specifications; or
    • are defective.
  2. Subject to clause 4, FOS will exchange the goods if you decide:
    • you do not like the colour of the goods; or
    • you do not like the size or fit of the goods.

3 PROVISOS

  1. If you seek:
    • a refund or exchange because the goods arrived damaged or did not match the product description on the Website or the order specifications; or
    • an exchange because you do not like the colour, size or fit of the goods,
  2. then in order to obtain the refund or exchange, you must:
    • notify FOS within 10 days of delivery of the goods to you;
    • complete a FOS Refunds and Exchanges form emailed to you by FOS;
    • return (and FOS must receive) the goods and the completed FOS Refunds and Exchanges form within 20 days of delivery of the goods to you; and
    • ensure the goods are returned to FOS in the same condition they were in when received by you, including being unwashed, unworn and with swing tags attached (if any).
  3. If you seek a refund or exchange because the goods are defective, then in order to obtain the refund or exchange, you must:
    • notify FOS of the damage within 10 days of the defect becoming apparent;
    • complete a FOS Refunds and Exchanges form emailed to you by FOS; and
    • return the goods to FOS within 20 days of the defect becoming apparent.
  4. Before issuing a refund or exchange, FOS may inspect the returned goods to verify the grounds for return. FOS will not be obliged to comply with clause 3 of this policy if FOS reasonably believes that you have not substantiated your grounds for return.

4 RETURNING GOODS TO FOS

  1. To notify FOS that you seek a refund or exchange, email FOS on customercare@fileonstyle.com.
  2. You must properly package and protect goods you return.
  3. Within Australia, you must use Registered Post to return goods to FOS.
  4. From outside Australia, you must use Registered Air Mail to return goods to FOS.
  5. Address all post to: File on Style, PO BOX 858, Strawberry Hills, NSW, Australia, 2012.

5 COSTS OF RETURNS AND EXCHANGES

  1. If the goods:
    • arrived damaged;
    • did not match the product description on the Website;
    • did not match the order specifications; or
    • were defective,
  2. FOS will pay for Registered Post costs incurred by you when returning the goods to FOS. FOS will also pay for delivering any replacement goods to you.
  3. If you have taken an exchange for any reason other than a reason listed in paragraph (a), you must pay for the postage costs of returning the goods to FOS and FOS’ delivering the replacement goods to you.

6 FORM OF REFUND AND EXCHANGE

  1. If FOS gives you a refund, FOS will reverse the charges via the payment method you used to purchase the goods.
  2. If you take an exchange and FOS does not have suitable alternative goods, FOS will instead provide you with a credit in the form of a FOS gift voucher.
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